SHIPPING & RETURNS
SHIPPING POLICY
Customs / Duty Information:
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At Seagull Watch Company, we strive to provide a seamless shopping experience for our customers. Please note the following regarding import tax and duties:
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Import Tax and Duties Responsibility: We do not cover or pay for any import taxes, customs duties, or related charges imposed by your country's customs authorities. These charges are your responsibility as the customer. Additionally, you will be invoiced under the billing details provided by us for accurate customs declarations.
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Customs Compliance: We adhere to customs regulations by accurately declaring product value and details. Any attempt to manipulate or misrepresent information is strictly prohibited and considered fraudulent.
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Warning: Consequences of Non-payment: Failure to pay the required import fees may result in the product being destroyed or returned to us by customs. In such cases, no refund will be provided, and any associated return shipping or customs fees will be the customer's responsibility.
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Assistance and Information: For assistance with customs procedures or import regulations, please consult your local customs authorities or seek professional advice.
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Processing and Shipping Information:
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We value your satisfaction and strive to provide a smooth order processing and shipping experience. Please take note of the following information:
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Processing Information: When checking out with your delivery address, you will see the option for free shipping. Most orders qualify for free shipping, and they will be processed within 1-5 working days. We aim to ensure prompt delivery of your order. Orders eligible for free shipping will be sent via ground delivery at no additional cost.
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Shipping Methods: While we offer free shipping, we reserve the right to determine the specific shipping method for your order. Our primary carriers are DHL, and all parcels are tracked for your convenience. Please anticipate that orders shipped via DHL may take up to 15 days for door-to-door delivery.
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PO Box Addresses: Please note that we are unable to ship to PO box addresses.
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We require the billing and shipping addresses to be the same for customs declaration and fraud prevention. If there is a discrepancy, a refund will be initiated for your order.
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Ensuring Successful Residential Deliveries: For successful residential deliveries, we recommend registering your private receivers at www.ondemand.dhl.com. This platform allows them to choose preferred delivery options, including non-contact delivery, ensuring a convenient and tailored experience.
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RETURN & EXCHANGE POLICY
International Orders: If you receive a damaged or missing item in an international order, you must initiate and finalize an insurance claim before we can provide compensation or a replacement. Please contact https://www.seagullwatchco.com/contact within five business days of delivery to file a claim. Keep the shipping box as our insurance company may want to inspect it. If the item is not received at all, we must wait 45 days after the shipment date to conduct an insurance claim.
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Returns Policy:
To be eligible for a return, your item must be unused, in the same condition as when you received it, and covered under our warranty policy. It must also be in its original packaging, and you must provide a receipt or proof of purchase. Any item not in its original condition, damaged, or missing parts due to reasons not attributable to our error may not be eligible for a refund.
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Refunds (if applicable): Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
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Change-of-Mind Purchases: For change-of-mind purchases, if you have already paid for an item that has not yet shipped and you want a refund, please note that a processing fee of 5% will apply. This fee will be deducted from your total refund amount.​ Please be aware that once an order is processed and ready for shipment, we cannot guarantee that the parcel can be stopped from shipping. If the parcel is already in transit, it will not be possible to cancel the order or prevent delivery.
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Return Merchandise Authorization: All returns are subject to a Return Merchandise Authorization from seagullwatchco.com. Special items may have a limited return policy (please see the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees of 25% for used or damaged items.
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Special Orders
Return Merchandise Authorization: All returns are subject to a Return Merchandise Authorization (RMA) from seagullwatchco.com. Special items may have a limited return policy, which is detailed below.
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Limited Return Policy:
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Special orders may not be eligible for standard return policies. Please review the specific return terms for your special order at the time of purchase.
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Items classified as special orders are identified during the purchasing process and may include custom, limited edition, or personalized products.
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Condition of Returns:
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All returns must include the original accessories, serial-numbered security tags (if provided), and packing materials.
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Items must be in new, unused condition. Returned merchandise that shows signs of use or damage may be subject to refusal or a restocking fee of 25%.
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Restocking Fees:
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A restocking fee of 25% will apply to any returned items that are used, damaged, or not in their original condition.
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Please ensure you carefully review the return policy specific to your special order to avoid any inconvenience. For further details or to initiate a return, contact our customer service team.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@seagullwatchcompany.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at seagullwatchcompany@gmail.com and send your item to: Seagull Watches, Unit 5A25, 5/F, Block 205,
Shangbu Industrial Zone.
144 Zhenxing Road, Futian District, Shenzhen, China 518000
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Return address:
To return your product, you should mail your product to: Unit 5A25, 5/F, Block 205,
Shangbu Industrial Zone.
144 Zhenxing Road, Futian District, Shenzhen, China 518000
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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If you are shipping an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you do not use a tracked service.