FAQ

You can reach us via email here: https://www.seagullwatchcompany.com/contact

Seagull Watch Company offers a diverse range of high-quality timepieces, including Dive, Pilot, Military, Flywheel, Moon Phase, Retro, Skeleton, and Tourbillon watches. We also feature special collections like New Arrivals and Date watches.

Seagull watches are crafted with precision in our state-of-the-art manufacturing facility in Tianjin, China, using both traditional techniques and modern innovations to ensure the highest quality.

All Seagull watches come with a standard 2-year warranty that covers manufacturing defects. For more details on what is covered, please visit our warranty page.

Orders shipped from China via DHL typically take 5-7 business days to arrive, depending on your location. Please note that customs processing times may vary, which could affect the delivery timeframe. You will receive a tracking number once your order has been dispatched, allowing you to monitor its progress. For more information please see: https://www.seagullwatchcompany.com/shipping-returns

Every Seagull watch comes with a certificate of authenticity and a unique serial number. If you have any concerns about authenticity, please contact our support team.

To ensure the longevity of your Seagull watch, we recommend avoiding exposure to extreme temperatures, strong magnetic fields, and harsh chemicals. Regularly wipe the watch with a soft cloth and avoid submerging it in water unless it is explicitly designed for such use.

Instructions for adjusting the time are included with your purchase. If you need further assistance, please refer to the user manual or contact our customer support team for guidance.

Yes, many of our watches, particularly our Dive and Pilot models, are designed to be water-resistant. Please refer to the specific product details to see the water resistance rating of each model.