FAQ

You can reach us via email here: https://www.seagullwatchcompany.com/contact

Seagull Watch Company offers a diverse range of high-quality timepieces, including Dive, Pilot, Military, Flywheel, Moon Phase, Retro, Skeleton, and Tourbillon watches. We also feature special collections like New Arrivals and Date watches.

Seagull watches are crafted with precision in our state-of-the-art manufacturing facility in Tianjin, China, using both traditional techniques and modern innovations to ensure the highest quality.

All Seagull watches come with a warranty that covers manufacturing defects. For more details on what is covered, please visit our warranty page. https://www.seagullwatchcompany.com/warranty-information

As an authorized dealer, we source all of our Seagull watches directly from the Tianjin Seagull Watch Factory, ensuring that all the watches we offer are 100% authentic. Please see out About us page. Our direct relationship with Seagull gives us access to the latest collections and ensures that we can provide the official Seagull warranty with every purchase. In addition to our selection of Seagull watches, we also offer a range of premium accessories to complement your timepiece. These include high-quality watch straps, precision movements, and watch winders—designed to enhance the functionality and longevity of your watch. Our watch straps come in various materials and styles to suit every preference, while our watch winders provide optimal care for automatic timepieces. All of these accessories are carefully sourced to match the same level of craftsmanship as our Seagull watches. While other websites may claim to sell Seagull watches, they are not guaranteed to have the same direct relationship with Seagull, which could affect the authenticity and warranty coverage of their products. Our status as an authorized dealer guarantees that the watches and accessories you purchase from us are genuine and backed by Seagull's official warranty. We take great pride in our reputation, which is reflected in our strong presence on social media. You can connect with us and view customer reviews on our Facebook page and Instagram account, where we share updates, promotions, and showcase our latest products.

Orders shipped from China via DHL typically take 5-7 business days to arrive, depending on your location. Please note that customs processing times may vary, which could affect the delivery timeframe. You will receive a tracking number once your order has been dispatched, allowing you to monitor its progress. For more information please see: https://www.seagullwatchcompany.com/shipping-returns

Every Seagull watch comes with a certificate of authenticity and a unique serial number. If you have any concerns about authenticity, please contact our support team.

To ensure the longevity of your Seagull watch, we recommend avoiding exposure to extreme temperatures, strong magnetic fields, and harsh chemicals. Regularly wipe the watch with a soft cloth and avoid submerging it in water unless it is explicitly designed for such use.

Instructions for adjusting the time are included with your purchase. If you need further assistance, please refer to the user manual or contact our customer support team for guidance.

Yes, many of our watches, particularly our Dive and Pilot models, are designed to be water-resistant. Please refer to the specific product details to see the water resistance rating of each model.